Exosome Serum FAQ

About Our Exosome Serums

What are exosomes?

Exosomes are tiny vesicles that cells release to carry signals to one another. In skincare, they are used to help skin look hydrated, smoother and more radiant.

Where do your exosomes come from?

Our stem cell exosomes come from stem cells sourced from a cell bank. Our plant exosomes come from ginseng, ginger, centella, dandelion and mugwort.

What is the difference between your exosome serums and LNP serums?

Exosome serums contain stem cell or plant exosomes and must be kept cold. LNP daily care serums (Nano serum, B5-Nutri-Sculpt and DermaHeal) use lipid nanoparticles to deliver peptides; they do not need refrigeration and are designed for everyday use.

Where are your products made?

All EboScience serums are manufactured locally in Laval, Quebec, under strict standardized processes. Products are repeatedly tested and verified by our expert laboratory staff.

How to Use Exosome Serum

How do I apply exosome serum at home?

Cleanse your skin, apply the serum to your face and neck, and press it in gently. Use sunscreen during the day.

Can I use exosome serum with other products?

Yes, after a minimum of one hour. If you are having professional services at a clinic, ask your clinic which products to use and when.

Is exosome serum suitable for sensitive skin?

Always patch test a new product on a small area first. If irritation occurs, stop using it and ask a professional.

Storage and Shipping

How should I store my serums?

Stem cell and plant exosome serums must be kept in the refrigerator and used within 3 days of opening. Do not freeze them. LNP daily care serums can be kept at room temperature and should be used within 3 months of opening.

How are exosome serums shipped?

Exosome serums are packed with insulated packaging and ice packs. We ship them Monday to Wednesday so they do not sit in a depot over the weekend. Please refrigerate them as soon as they arrive.

Where do you ship and how long does it take?

We proudly ship our products globally. Orders are usually prepared within 5 business days, and delivery times depend on your location. Shipping costs are calculated at checkout.

Orders and Returns

Can I return a product?

Some items cannot be returned, including personal care goods, sale items and gift cards. A return can only be started because of a proven product defect — email info@ebovir.ca to request it. Items sent back without a return request will not be accepted. See our full Refund Policy for details.

What if my order arrives damaged?

Please inspect your order when it arrives. If an item is damaged, defective or incorrect, contact us right away with your order number and photos so we can make it right.

How long do refunds take?

Once your return is received and approved, the refund is issued to your original payment method within 10 business days. Your bank may take a few extra days to post it.

For Clinics and Distributors

Do you offer professional pricing?

Yes. Clinics, spas and distributors can apply for partner pricing on our partnership page.

Do you provide training?

Yes. Every partner receives product training for their team, along with storage guidelines and marketing materials.